Questions?

Read our FAQ’s

On this page you’ll find frequently asked questions and answers.

Faq hero bg Faq hero bg mobile

Frequently Asked Questions

Our goal is to make accessing delicious, high-protein, low calories meals super easy for YOU! Below you’ll find some commonly asked questions and answers…

Categories

  • Meals
  • Ordering / Delivery
  • Returns / Refunds
  • Subscriptions
  • Support
What is a macro?

A food macro, short for macronutrient, refers to the three main components that make up the caloric content of food. These three macronutrients are:

  1. Carbohydrates: Carbs are a primary source of energy for the body. They include sugars, starches, and fiber. Common sources of carbohydrates include grains, fruits, vegetables, and legumes.
  2. Proteins: Proteins are essential for the growth, repair, and maintenance of tissues in the body. Foods rich in protein include meat, poultry, fish, dairy products, eggs, legumes, and nuts.
  3. Fats: Fats are also a concentrated source of energy and play a crucial role in various bodily functions, including hormone production and nutrient absorption. Fats can be found in oils, butter, avocados, nuts, seeds, and fatty fish.

These macronutrients provide the energy needed for various physiological functions and are crucial for maintaining overall health. When people refer to tracking their macros, they are often talking about monitoring the intake of carbohydrates, proteins, and fats to meet specific dietary goals, such as weight management, muscle gain, or athletic performance.

What kind of meals do you offer?

All of our meals are chef-inspired and meticulously portioned and planned out to ensure you meet your nutritional goals. We offer your favourite classics, healthy versions or your favourite comfort foods, and a ton of delicious items inspired by flavours of the world.

How is it packaged?

Your food will come in 2 deliveries per week. The food is all packaged in recyclable containers, packed with non-toxic ice packs, placed within a thermal liner and a sealed box. This will keep food at a safe temperature for up to 9 hours from packaging!

What are the storage and heating instructions?

Each meal comes with instructions on how to properly reheat. Generally, our meals need to be reheated in the microwave for 2:30 minutes.

If you do not plan on consuming your meals within 5 days, please store them in the freezer. Allow your meals to fully defrost before reheating to ensure it is thoroughly heated throughout.

Can I freeze my meals?

Each menu item will have a freeze by date. If you do not plan on consuming the meal before the freeze by date, freeze it to extend the shelf life by 3 weeks. Please note, frozen items will reduce the quality, so we recommend consuming everything fresh to get the best taste! Frozen dishes should be consumed within 3 weeks of freezing.

Is this only for losing weight?

Our meals are created to be high protein and low calories meaning you can order the meals according to your goals!

Our meals have all the macros and calories tracked for you so you can easily track what you’re eating to achieve the results you’re looking for.

Can you accommodate allergies or dietary needs?

At this time, we do not have the option to select allergens or dietary requests. As we continue to grow and evolve, we will be adding these options in the future!

What are your delivery days/times?

Boxes are delivered on Tuesdays and Fridays

What are the ordering cut-off times?

Order by Noon on Thursday to get a Tuesday delivery

Order by Noon on Monday to get a Friday delivery

Orders placed outside/after cutoff times will be scheduled for the next available delivery day (Tuesday or Friday).

When will my box be delivered?

On the checkout page, you can choose between two time-slots:

  1. 11am – 4pm
  2. 2pm – 7pm
What should I do with the containers?

The containers can be cleaned and placed in your blue recycling bin! They are also great for repurposing on your own. Unfortunately we do not accept used containers back, as we want to ensure safe food handling and sanitation.

Do you offer refunds?

We do not offer refunds. But we will credit your account towards a future meal purchase.

If you are not satisfied with a Modd Meal’s meal, please contact us, as soon as possible, by emailing info@moddmeals.ca.

To get credit for a future meal, we will require a photo (with the freeze by sticker showing). In order to keep our team on-point and prevent future issues, we require you to alert us within 3 days of receiving your order to help us ensure we can adjust anything needed for the future production week. Past that point, we may not be able to offer a refund credit.

If the meal has passed the best before date listed on the package, or the issue is due to customer negligence (e.g. the meal was not refrigerated), we will not provide a replacement.

If you are concerned about any quality issue, we will need a photo and any identifying information on the affected. This will help us find the root cause as quickly as possible.

This guarantee only applies to single meals, not to entire meal plans.*

The meal quality did not meet my expectations, can I get a replacement?

If you are not satisfied with a Modd Meal’s meal, please contact us, as soon as possible, by emailing info@moddmeals.ca. To get credit for a future meal, we will require a photo (with the freeze by sticker showing). In order to keep our team on-point and prevent future issues, we require you to alert us within 3 days of receiving your order to help us ensure we can adjust anything needed for the future production week. Past that point, we may not be able to offer a refund credit.

If the meal has passed the best before date listed on the package, or the issue is due to customer negligence (e.g. the meal was not refrigerated), we will not provide a replacement.

If you are concerned about any quality issue, we will need a photo and any identifying information on the affected. This will help us find the root cause as quickly as possible.

This guarantee only applies to single meals, not to entire meal plans.*

How do I make changes to my subscription?

In your profile dashboard, you can make adjustments to your current plan, and update payment information.

How do I contact customer support if I have concerns?

You can send us a message with our contact form. We will respond to your requests within 24 hours.

Cart

Close
loading-cart